This course focuses on understanding and developing interpersonal communication skills from a holistic perspective. It is designed to broaden students’ repertoire of effective communication behaviours and strengthen their skill at performing them. The fundamental skills taught in this program are designed to foster competence in: Self-awareness, self-regulation, personal and emotional accountability, empathy, and social skills. Some specific skills include: listening and reflecting skills; building rapport and interpersonal trust; expressing feelings congruently at both the verbal and non-verbal levels; understanding the communication needs and expectations in both personal and professional contexts, and appropriately responding to miscommunication and interpersonal conflict situations. It is essential that students make these skills their own through practice.
