COURSE DESCRIPTION:
This course will focus on oral and written correspondence for the workplace, through the examination of the language and tone of effective communication. Learners will create letters, memos and e-mail that uses professional vocabulary and clear, unified and coherent paragraphs, free from errors in spelling, grammar and style. Students will compare the techniques for writing favorable, disappointing, and persuasive letters and will write letters of request, acknowledgement, response, thank you, complaint, refusal and collection. They will practice website evaluation and summarization techniques and Internet research. Employment preparation related topics include self-awareness, goal-setting, career/job research skills, work environments and cultures, stress management, resume development and production, cover letters, and the interview process.
LEARNING OUTCOMES:
Upon successful completion of this course, the learner will be able to…
- Identify strategies for ensuring effective communication in a multi-cultural workforce.
- Prepare and present short presentations.
- Use electronic messaging for effective and efficient business communications.
- Create professionally formatted and edited business documents.
- Write different types of specifically targeted letters.
- Prepare short reports.
- Read material for careful understanding and effective summarizing.
- Evaluate commercial, academic and business websites.
- List and bookmark internet-based resources that develop English and writing skills.
- Identify and demonstrate strategies for effective public speaking.
- Create a dynamic resume and cover letter.
- Self-assess experience, skills and knowledge relevant to job search;